Frequently Asked Questions (FAQ)
Welcome to the FAQ section of Big Agnes || Yeti || NEMO EQUIPMENT Shop. Here, we aim to address common questions and concerns to ensure a smooth shopping experience for our valued customers.
Product Questions
What types of products do you offer?
We specialize in outdoor gear, including tents (1 Man to 10 Man), accessories, air beds, backpacking lanterns, camp chairs, coolers, and more. Our products are designed to enhance your outdoor adventures.
Are your products suitable for all seasons?
Yes, our products are designed to withstand various weather conditions. However, we recommend checking the specific product details for seasonal suitability.
Shipping and Delivery
What are your shipping options?
We offer two main shipping options: Standard Shipping via DHL or FedEx (10-15 business days, $12.95) and Free Shipping via EMS for orders over $50 (15-25 business days).
How long does it take to process an order?
Orders are typically processed within 1-2 business days. This includes picking, packing, and preparing your items for shipment.
Do you ship internationally?
Yes, we ship worldwide, excluding certain remote areas and parts of Asia. Please check our shipping policy for more details.
Returns and Exchanges
What is your return policy?
You have 15 days from the date of receipt to return or exchange an item, provided it is in its original condition and packaging. Visit our Returns Policy page for more information.
How do I initiate a return or exchange?
Please contact our customer support team at [email protected] to initiate a return or exchange. Include your order number and details of the item you wish to return.
Payment and Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the ‘Account Settings’ section.
Customer Support
How can I contact customer support?
Our dedicated customer support team is available to assist you with any questions or concerns. You can reach us at [email protected].
What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM (US Central Time).
Thank you for choosing Big Agnes || Yeti || NEMO EQUIPMENT Shop. We are committed to providing you with the best possible service and ensuring your outdoor adventures are well-equipped and enjoyable. If you have any further questions, please do not hesitate to contact us.