Returns & Exchanges Policy

Introduction

At Big Agnes || Yeti || NEMO EQUIPMENT Shop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process and requirements.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. You must also have the original receipt or proof of purchase.

Please note that the following items are non-returnable and non-exchangeable:

  • Air Beds
  • Backpacking Lanterns
  • Backpacking Tents
  • Base Camp Lanterns
  • Bivy Sacks
  • Blankets
  • Camp Chairs
  • Camp Tables
  • Chairs
  • Coolers

Return & Exchange Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
  2. Receive Instructions: Our customer service team will provide you with detailed instructions on how to proceed, including the return address and any necessary forms.
  3. Pack and Ship: Securely pack the item(s) in the original packaging and include all original tags and accessories. Ship the package to the provided address using a trackable shipping method.
  4. Wait for Confirmation: Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your return or exchange.

Refund Process

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

For exchanges, once we receive the returned item, we will ship the replacement item to you. Shipping costs for exchanges will be covered by us.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Order Number]

Email Body:

Dear Big Agnes || Yeti || NEMO EQUIPMENT Shop Team,

I would like to request a return/exchange for my recent purchase. Below are the details:

  • Order Number: [Your Order Number]
  • Item(s) to Return/Exchange: [List the item(s)]
  • Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,

[Your Full Name] [Your Contact Information]

Contact Us

If you have any questions or need further assistance, please feel free to contact us:

  • Email: [email protected]
  • Address: 392 Circle Drive, Spring, US 77386
  • Customer Support Hours: Monday through Friday, 9 AM to 5 PM (US Central Time)