1. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate and complete information during the registration and checkout process.
• Use the website only for lawful purposes and not engage in any activity that could harm the website or its users.
• Respect the intellectual property rights of Big Agnes || Yeti || NEMO EQUIPMENT Shop and third parties.
• Be responsible for maintaining the confidentiality of your account and password.

2. Product and Service Description

We strive to provide accurate descriptions and images of our products. However, we do not guarantee that the product descriptions, colors, or other content on the website are entirely accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

3. Order and Payment Terms

All orders are subject to availability and confirmation of the order price. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is due upon receipt of the invoice. If payment is not received or is declined, your order will be canceled.

4. Shipping and Delivery

We offer the following shipping options:

• Standard Shipping: Delivered via DHL or FedEx. Estimated delivery time is 10-15 business days after shipment. Shipping fee: $12.95.
• Free Shipping: Available for orders over $50, delivered via EMS. Estimated delivery time is 15-25 business days after shipment.

Orders are typically processed within 1-2 business days after payment confirmation. Delivery times are estimates and not guaranteed.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns and exchanges policy. To be eligible for a return or exchange, the item must be:

• In its original condition
• Unused
• In the original packaging
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items: Due to hygiene and safety reasons, the following items cannot be returned or exchanged:

• Air Beds
• Backpacking Lanterns
• Backpacking Tents
• Base Camp Lanterns
• Bivy Sacks
• Blankets
• Camp Chairs
• Camp Tables
• Chairs
• Coolers

To initiate a return or exchange, please contact us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.

6. Intellectual Property

All content included on this website, such as text, graphics, logos, images, and software, is the property of Big Agnes || Yeti || NEMO EQUIPMENT Shop or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Big Agnes || Yeti || NEMO EQUIPMENT Shop and protected by international copyright laws.

7. Limitation of Liability

Big Agnes || Yeti || NEMO EQUIPMENT Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the website; (ii) any conduct or content of any third party on the website; (iii) any content obtained from the website; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

8. Contact Information

If you have any questions or need further assistance, please feel free to contact us:

• Email: [email protected]
• Address: 392 Circle Drive, Spring, US 77386
• Customer Support Hours: Monday through Friday, 9 AM to 5 PM (US Central Time)

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United States.

10. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website following the posting of changes constitutes your acceptance of such changes.