Delivery Information

At Big Agnes || Yeti || NEMO EQUIPMENT Shop, we understand that timely delivery is crucial for your outdoor adventures. That’s why we’ve streamlined our delivery process to ensure your gear reaches you as quickly and efficiently as possible. Whether you’re gearing up for a weekend camping trip or a long-term expedition, we’ve got you covered.

Shipping Options

We offer two main shipping options to cater to your needs:

  • Standard Shipping: For those who need their gear a bit faster, we offer standard shipping via DHL or FedEx. This option typically takes 10-15 business days after dispatch. The cost for standard shipping is $12.95.
  • Free Shipping: For orders over $50, we provide free shipping via EMS. This option usually takes 15-25 business days after dispatch. It’s a great choice if you’re planning ahead and want to save on shipping costs.

Order Processing

Once you place your order, our team works diligently to process it within 1-2 business days. This includes picking, packing, and preparing your items for shipment. We strive to ensure that every order is handled with care and accuracy.

International Shipping

We are proud to serve a global community of outdoor enthusiasts. Our products are available for shipping worldwide, with the exception of certain remote areas and parts of Asia. No matter where you are, we aim to make it easy for you to access our premium camping gear.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. This allows you to monitor the progress of your shipment and estimate its arrival time. If you have any questions or need assistance with tracking, our customer support team is always ready to help.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, you have 15 days from the date of receipt to do so. Please ensure the item is in its original condition and packaging. For more details, visit our Returns Policy page.

Customer Support

Our dedicated customer support team is here to assist you with any questions or concerns regarding your delivery. You can reach us at [email protected]. We are committed to providing you with the best possible service and ensuring your outdoor adventures are well-equipped and enjoyable.

Thank you for choosing Big Agnes || Yeti || NEMO EQUIPMENT Shop. We look forward to being a part of your next adventure!